Spinmills Casino
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Three ways to reach a human

Reach Spinmills Casino support now

Ways to reach Spinmills Casino support run around the clock: live chat, e-mail and phone, every day of the week, Auckland time never applies.

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Ways to reach us

Live chat, e-mail or phone

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Quick answers without leaving the table

Best for a quick answer while you play: a chat agent replies in about 3 minutes, day or night, without leaving the game screen.

Start chat

Spinmills Casino care mailbox

Best for screenshots and detail: write to [email protected] and a reply lands in about 8 hours, which suits anything you want in writing.

Write to us

Can I just ring someone?

Best for a talk-through: call +61 2 5491 9486 (AEST), with roughly 1 minute before you reach a person, useful when explaining a problem aloud is easier.

Call support
Six details at a glance

Same account, an Australian clock

You will know which number to call, which language to use and who supervises your account.

Detail
Here
Australian phone
+61 2 5491 9486
Support time zone
AEST
Languages
English, German, Finnish, Norwegian
Regulator and licence
Gaming Control Board Curaçao, OGL/2017/1749/161
Gambling support
Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Support e-mail
Before you get in touch
1

Registered e-mail address on the account

2

Account number or player reference

3

Screenshot of the issue or page

4

Payment method and amount involved

5

Dates and times in AEST

Six mailboxes explained

Your question has its own mailbox

Sending to the right mailbox skips the handoff and gets your answer from the people who own it.

Department
E-mail
General support questions
Document verification (KYC)
Deposits and withdrawals
Complaints and escalations
Personal data and privacy
Business and partnerships
Spinmills Casino complaints path
1

Still waiting on an answer

Write to our care mailbox with the dates, what happened and any screenshots. A reply should arrive within eight hours, and we will confirm in writing what we can do.

2

Spinmills Casino manager review

Ask the agent to pass your case to a manager if the reply misses the mark. Somebody senior reads the whole thread again and answers you directly.

3

Escalate your written case

Nothing changes after that, and you may take the matter to Gaming Control Board Curaçao, the body that licences us. Keep your written replies ready for them.

Seven things to know

Check the hours before you get in touch

This settles the hours, the expected waits and which clock every time here runs on.

Channel
Answer
Chat hours
24/7
Chat first reply
3 minutes
E-mail address
E-mail reply
8 hours
Phone number
+61 2 5491 9486
Phone wait
1 minute
Time zone
AEST
Two taps

Open the chat and ask

Starting a live chat gets the fastest reply, with roughly 3 minutes the usual wait.

Step Inside
Support recap

Straight answers, no runaround

Certified Fair Play Licensed Operator 12-Min Withdrawals
01What if I can't remember the e-mail I signed up with?+
Your registered e-mail address is the one thing needed to pull up the account, so have it open before you start. A password never gets requested; if the identity check runs deeper, proof of identity, proof of address and payment method confirmation do the rest.
02When will my data request be answered?+
Requests for a copy or for deletion go to [email protected], which deals with data matters only. Expect the usual mailbox pace, with replies arriving in about eight hours, and keep the request under your registered address so it can be matched to the account.
03When should I take a complaint to the regulator?+
Ask for the reply to be escalated inside the care mailbox first; if the outcome still misses, [email protected] puts it in front of the complaints team. Only after that does Gaming Control Board Curaçao, the licensing regulator, come into it.
04Can I get help in Finnish or Norwegian?+
Live chat and e-mail both run in English, German, Finnish and Norwegian, so pick whichever sits easiest. An Australian player writing in English reaches the same desk as everyone else.
05Can I reach someone at three in the morning?+
Yes, the desk never closes, so a Saturday night or a public holiday in Australia makes no difference. Chat answers land in about three minutes and phone calls in about one minute, both timed on Australian Eastern Standard Time.
06When is the right time to close my account?+
Whenever you are ready, one message to [email protected] closes it, and the same mailbox carries the self-exclusion request if a break is what you need. Only one account per player is allowed, so a duplicate gets shut without any request from you.
Who runs this casino

The company and licence behind the brand

Our company details, licence and written address sit here in the open, in keeping with how we run support.

Detail
Value
Legal name
Spinmills Casino N.V.
Company number
421791 (Curaçao)
Registered address
Heelsumstraat, Willemstad
Regulator
Gaming Control Board Curaçao
Licence number
OGL/2017/1749/161
Support e-mail